Important customer information

Contact  To Contact us please either use the email form which can be accessed on the top navigation bar, under the heading "CONTACT" or call Phone number 07808 730750

Crystal and mineral sourcing We source all our crystals and minerals directly. Everything is hand picked by Philip or our agents around the world. We import form 70 countries a massive range of crystals including all 250 featured in The Crystal Healer and 101 in The Little Pocket Book of Crystal Tips & Cures . Most of these we have in several sizes and qualities. Not all these products are listed on the web site - please contact us if you can't find what you're looking for.

Please note All crystals and other items are sold singularly except where specifically stated on the actual item description such as Pack of 7 or 1/2 kg. Photographs of several crystals do not imply that you will recive more than one but are to show the natural variation in the product only.

Delivery
We pick, pack and dispatch all orders as soon as practical for us. UK delivery is always sent "Signed For" however we can not be responsible for our shippers so please see the delivery times below.

Delivery to the UK
Delivery - Times
UK - Express Delivery 3 days 
UK - Standard delivery 7-10 days.
Europe - Please allow up to 10-14days
USA/Canada - Please allow up to 10-16 days
Rest of world - up to 21 days

Delivery - Method The Crystal Healer uses Royal Mail for our Standard Services. We use a number of carriers for our Express Delivery Service to the UK

Delivery - Charges Our Shipping Charges are highly competitive and are bassed on weight. Just Add items the Basket, select your delivery service and the shopping basket works out the shipping for you. Many small items can go for the Minimum amount.

Highlands and Islands - there is no additional charge

Delivery to Ireland

As Europe above

Delivery to the USA

Up to 2 kg parcels are sent by Royal Mail airmail. Over 2 kg by carrier. Please allow up to 10-16 days

Payment Options

Payment accepted by all major credit and debit cards through Worldpay, PayPal and cheque in UK Pounds. For payment in US Dollars please contact us.

Minimum Order

There is NO minimum order on thecrystalhealer.co.uk The minimum shipping charge is £3.95

Natural Products

All our crystals and minerals and crystal and mineral products are natural or made from natural materials. Mineral inclusions and natural markings within and on such materials does not constitute a fault. We have either generic photographs which try to show the range of possibilities within a product or Individual photographs of the specific item being sold. This is clearly explained in each product's description.

Bulk Products

Many of our crystals are sold in packs. Individual returns are not accepted from products sold in packs. You may return the whole pack; see refunds and returned goods below.

Colour Reproduction - Please note that we try our hardest to reproduce the colours of the items exactly. However, this is not always possible as different browsers and computer screens reproduce colours differently and therefore the colours may differ slightly. If you are unhappy with your item when you received it then we will gladly replace or refund your money on receipt of the returned item.

 

Refunds Policy - Returns policy

The Crystal Healer is only happy if our customer is happy. You can return any item without reason within 14 days for an exchange, credit or refund. All we ask is that you return the item to us in a suitable state for us to resell. You need to pay return postage and you are responsible for packaging and returning the item undamaged. Where we have made a mistake we will pay the return delivery costs.

Consumer Rights Directive - You also have a Right to Cancel as of 13th June 2014 If a customer wishes to use their right to cancel, they must inform us of this fact within 14 days. You must pay return postage and you are responsible for the packaging and safe delivery to us. Any refund will be for the goods ordered and basic delivery. We will not be responsible for a refund of optional delivery charges such as express delivery.

 

Faulty items can be returned for replacement or a full refund. Any unopened and unused item can be returned within 14 days for a full refund. Returned items will be checked and if found to be used or opened no refund will be given and a charge to re-post will be made. In this circumstance thecrystalhealer.co.uk will not be responsible for any return costs. You must notify in writing within 14 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 14 days of receipt of goods. Any packed quantity (e.g. 1/2kg tumble stones) can only be returned in full, part replacement will not be considered.

Any goods returned after the 14 day period will be subject to a 30% restocking fee. We must be able to resell goods in as 'new condition'. Any goods where packaging has been damaged and therefore rendered non-resalable will not be refunded unless the item is faulty. Please make sure you have purchased the correct item for your needs before opening any packaging. If you received damaged goods you must retain the packaging for possible inspection by the carriers. This does not restrict your rights under the Consumer Rights Directive.

Damaged Returns -The Buyer is responsible for adequate safe packing of any returned goods. The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of thecrystalhealer.co.uk been caused by the goods being inadequately packaged by the Buyer.

Courses and workshops - In the unlikely event that we cancel a course or workshop we will either transfer you to another course of your choice or refund your full payment. If you choose to cancel a booking for any reason then we will transfer your full payment to the next available suitable course or workshop. If  you request we can refund your payment less our costs involved in processing the payment. This is usually 3% of the value plus £1 (this covers our charges for Worldpay and Streamline). 

The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

 

Warranty

Products sold by thecrystalhealer.co.uk are guaranteed against defects in material and workmanship for a period of one year. Please note we cannot accept responsibility for damage resulting from misuse.

The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.